SMS Terms

What we text

Every text concerns a home: one we are discussing with you, designing, building or have built.

• Your project's number. Each active project has its own Riley number, the client's line to the project team. A text you send to it appears in your project's portal Messages, and the team replies from the same number.
• Project updates you choose. Clients who opt in choose which updates come by text: messages from the team, decisions waiting on you, visits and schedule, and progress reports with a weekly summary. Only messages from the team start switched on.
• Visit, inspection and meeting reminders. With visits and schedule switched on, a reminder comes the day before a site visit, inspection or meeting, and a notice when one moves.
• Reminders for subcontractors. Subcontractors who opt in get reminders from their Riley project manager's number: inspection times, schedule changes and crew starts the next day. A reply reaches the project manager.
• Feedback requests. Clients who opt in get a short question at points in the build, a week after handover and near the end of the first year: how did we do? One tap on the link answers it.
• Coordination. People on our team text subcontractors, vendors, clients and prospective clients from their own Riley numbers about the work: schedules, deliveries, site access, questions and photos. A person writes each of these texts.

Opting in

Riley never opts anyone in. You opt in yourself:

• Clients switch on texts in portal settings, or reply YES to the one opt-in request their project manager sends. A client who does not reply YES within 7 days stays opted out.
• Subcontractors and vendors switch on reminder texts in the Vendor Room, or agree to them on a subcontract or purchase order with us.
• Anyone who texts a Riley number, or gives their mobile number to someone on our team to be reached about the work, may get texts from that person about it.

The client opt-in reads: "Text me about my home at this number: messages from my Riley team, project updates I choose, visit reminders and short feedback questions from Riley Projects. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help."

We confirm each opt-in with one text.

Quiet hours

Updates, reminders and feedback requests that come due between 8 PM and 9 AM Pacific wait until 9 AM. Automatic feedback requests go at 10 AM Pacific, Monday to Friday. Replies to STOP, HELP and an opt-in go at once. A text a person on our team writes goes when they send it.

Message frequency and rates

Message frequency varies with your project, the updates you choose and your conversations with our team. A weekly summary, if you choose it, comes on Mondays.

Message and data rates may apply. Your wireless carrier can tell you what your plan charges.

Major US carriers are supported. Carriers are not liable for delayed or undelivered messages.

Stopping texts and getting help

• STOP. Reply STOP to any Riley number. We confirm with one text, and no Riley number texts you again until you reply START. Clients can also switch texts off in portal settings.
• START. Reply START to opt back in.
• HELP. Reply HELP, email hello@rileyprojects.com or call (310) 935-1516.

Privacy

We never share your mobile number, your opt-in or the content of your texts with anyone for marketing. Quo delivers our texts. A text you send to your project's number appears in your portal Messages, where your project team and the other members of your project's portal can read it. Texts with subcontractors and vendors never appear in a client's portal. Our Privacy Policy covers the rest.

Changes and contact

We post any change to these terms here and update the date at the top.

Riley Projects, 8800 Venice Blvd, Ste 302, Los Angeles, CA 90034. Email hello@rileyprojects.com or call (310) 935-1516.