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Raise a Concern

Effective date: October 6, 2026 · Last updated: October 6, 2026

We want to hear from anyone affected by our work: clients, homeowners, workers, trade partners, suppliers, neighbors near our job sites, and members of the public.

You can raise a concern about anything, including safety, quality, warranty issues, noise or disruption, payment, how you were treated, or a claim we make about our homes.

How to raise a concern

  • Email: concerns@rileyprojects.com
  • Phone: 310-935-1516
  • Mail: Riley Projects, 8800 Venice Blvd, Ste 302, Los Angeles, CA 90034
  • In person: talk to anyone on our team or on site, and we will log it for you.

Include your name and contact details so we can reply, or contact us anonymously. We take anonymous concerns seriously, though we may not be able to follow up with you.

Tell us what happened, when and where, and what you would like us to do.

What happens next

  1. We confirm receipt within 3 business days.
  2. We look into it. The founder reviews every concern personally. If a concern involves the founder, you may ask for an independent advisor to review it, and we will arrange that.
  3. We respond within 15 business days with what we found and what we will do. If it will take longer, for example a warranty issue that needs a site visit, we will tell you why and give you a new date.
  4. We record it. Every concern is logged so we can track patterns and improve. We review a summary of all concerns once a year.

Raise an urgent safety issue on a job site immediately with the person in charge on site. We act on it the same day.

No retaliation

We will not punish, penalize or treat anyone worse for raising a concern in good faith. This applies to workers, trade partners, suppliers, clients and neighbors alike. If you believe you have been retaliated against, tell us through the same channels and we will treat it as a serious concern.

Confidentiality

We share the details of your concern only with the people who need to know them to resolve it.

Other options

Using this process does not limit your right to contact a regulator or agency, such as the California Contractors State License Board or Cal/OSHA, or to seek any other remedy.